Insights from practitioners in Information Management

TUF 25: HP TRIM User Forum 2012

I get excited when I see a new generation of information workers who want to rise to the challenge and think strategically about information in the organization. Shirley Cowcher

I must admit that the last time I attended a TUF was quite some years ago when it was last held in Perth and I presented a paper.  Gail and I had planned to go to the one in Canberra a couple of years ago but had to cancel at the last minute so I was really pleased when the planets aligned and I was able to attend this Forum in Sydney.

I was enticed to go by the mixture of presentations that seemed to be widening the goal posts for those Records Managers that are willing to take up the challenge.  The presentation by Eric Thoo, from Gartner, told us that now is the time that the I in IT is important in relation to information governance.  I chatted with him later and asked at what point in time had the northern hemisphere released that the I was the most important part– his response was a very pleasant smile and the comment “recently”. Dr Galina Datskovsky, from HP and President-elect ARMA International, discussed issues of information governance, the ARMA GARP principles and maturity models.  Much like my response to Eric Thoo, I wondered when ARMA had looked at all the valuable work that had been going on in Australia and said that’s a good idea but let’s present it in a way that is more understandable to the whole of business and particularly to businesses that seem to be obsessed with potential litigation and the need for Discovery.  The presentation by Conni Christensen, from Synercon, tried to convince the attendees that there needed to be a more holistic approach to information management and even referred to the need for information scientists who could really appreciate the importance of metadata and how it can be applied to many systems.

Then there were the presentations on IDOL and Control Point and the power they have for “automatic classification and Indexing” through pattern matching.  Only thing you need to know is that the IDOL you have in HP TRIM is not an enterprise license that you’ll need for this to all work, but it was really exciting to watch how it can all work and allow users to just save documents to shared drives and have the systems retrieve and add them to TRIM.  The thing that excited me about this was that these kinds of systems will allow those in the information management professions to look more to the strategic than the operational aspects of information.

The Sharepoint integration presentations also implied the need for strategic thinking that would ensure that this excellent collaborative tool doesn’t become a graveyard of document libraries as each project concludes.

There were also partner presentations on great add-in and front-end systems which help make HP TRIM more acceptable to the users.  As well as a 2 part change management workshop which was repeated during the Forum and had lots of people attend.  As would be expected there were also case studies on such topics as FOI, devolving RM responsibilities to all employees.  HP even presented its own case study for the implementation of HP TRIM in the HP Enterprise.  

The trade exhibits were worthwhile and a great opportunity to see what is being done with and around HP TRIM.

Attending TUF25 gave me an opportunity to see where HP TRIM is and where it is heading but more than that it reinforced my perspective that this industry is about much more than records management, in the traditional view of the public sector registry.  I get excited when I see a new generation of information workers who want to rise to the challenge and think strategically about information in the organization.  I also become disillusioned when I see those working in the industry that still consider that all that is important is how to capture and keep the records.  I’m not saying that we should ignore the capturing and keeping but what I am saying is we should be looking to the reasons for creation and use to determine how we can best serve the needs of the organization and allow for the use and re-use of the information to meet business objectives.


TUF 25
HP TRIM User Forum 2012
Shirley R Cowcher