Insights from practitioners in Information Management

Issue 1 – Communication

Welcome to the first edition of Information Enterprises Australia’s newsletter “Information Overload”. Our monthly newsletter will bring you news from the records management and library fields, if there are any topics that you would like to see us cover, please email your suggestions to and we will endeavour to cover them in the next issue.  Please feel free to forward this newsletter in entirety to your colleagues, and if they would like to receive the newsletter please send an email to  We hope you enjoy reading and look forward to receiving your comments and feedback.

In this issue…
We will be looking at communication, and in particular the problems caused by poor communication and what we can all do to make sure we are not disadvantaged by it.

• We will also be looking at:
• Inductions
• Superannuation – Where does your money go
• Did you know?
• FAQ’s

We all rely on it, yet it is the first thing that breaks down when we are under stress or pressure.  Communication is vital in today’s contract environment.  You must tell us if:

You move house; let us know the new address and contact phone numbers, so that we can reach you.

If you find work elsewhere it is important that you tell us so that we can remove you from our list of available people,

And if you have not filled in and returned your update form and CV, please do so as soon as possible.

If you are currently on contract through IEA, please don’t forget to send your timesheets through to the offices.  We find it extremely difficult to pay you if we don’t know how many hours you have worked.

On the 3rd September, IEA ran the first of a new series of Inductions entitled “Information, Education & Awareness”.  We have limited spaces for each course, so please bear with us if you have not yet received your invitation to join us.  We will be sending out new invitations shortly.  The program covers a wide variety of issues that are commonly raised including office ergonomics, manual handling, how to handle suspicious mail, and what happens when accidents and incidents occur.

Why have we decided to run them? Well it’s quite simple; IEA has an ongoing Duty of Care to you.  We like to ensure that when you begin work in a new environment you know what you should be looking for, and which questions you should ask of the client (host employer) assuming of course they haven’t already told you.  If you haven’t been told – please ask, where are the evacuation muster points? Who is the health & safety representative? Are there any hazards I should be aware of? After all we all have a responsibility for health and Safety in the workplace.

The first day on a new job is the day most accidents and incidents occur.  As a contract employee you are exposed to many new and different situations and organisations, be aware of what is going on around you, and don’t be afraid to ask for information.

Superannuation – Where does your money go?
IEA has always paid superannuation on a quarterly basis to a superannuation fund of your choice.  Until last year, contributions made by employers needed only to be made on an annual basis.  Thankfully Government has made the changes that bring everyone else into line with us and now they are legally bound to contribute on a quarterly basis, just like we do.

If you already have a super fund before starting work with IEA, there is absolutely no need for you to join ours.  Simply tell us which fund you are with and we will make contributions to that.  Whilst it makes more work for us, we would prefer you to have the money working for your future, rather than having little bits of money in a dozen accounts all being eaten away by administration fees and costs. 

But – and there is always a but, we cannot contribute to government superannuation funds, although we can send monies to SHAR.
If for some reason, you no longer contract for IEA, but your superannuation fund remains with us, don’t forget to either tell your new employer about it, or make arrangements to transfer the money into your new fund.

Don’t fund someone else’s retirement with your savings.

Did you know…
That one in 4 CV’s contain lies? This is according to a recent study by Geoff Stockton of Personnel Risk Management who says that the lies could be as innocuous as job titles, but could include qualifications you didn’t get, references, police records, memberships and lying by omission (what about those 12 months you spent breaking rocks).  Whilst you are your own marketing tool in a difficult job market, where lay offs and down sizing are commonly used terms.  It is important to know that pre-employment screening is part of the traditional employment process, and “padding” and “up-titling” whilst common, is a guaranteed way to lose credibility, and is very obvious to the experts, who’ve seen it all before.



How long is a typical contract?

How long is a piece of string? All our contracts are for a fixed term, and can be anything from a day to a year with everything in between. Unfortunately we cannot guarantee further or continued work once the initial fixed term comes to an end.  However, in some cases a client (host employer) will contact IEA and ask if you would be willing to continue working with them, and if that is the case we will then contact you and ask if you would be happy to continue. If you are, we will then issue you with a new fixed term contract, which covers the new time frame.  Whilst this sounds complicated, it isn’t really.  When we contact you, you have the right to say yes or no to any proposals that we put to you.  Whilst we hope you will say yes, we understand that circumstances may mean that a 2-week contract to cover holiday just isn’t what you were looking for.
Who do I call when I’m sick and can’t go into work?

If you are working on contract through IEA, It is important that you contact us on 08 9335 2533 and let us know you are not going into work for whatever reason.  We have an answering machine for out of office contact, or we can be contacted via mobile if the matter is urgent.  Our numbers are:
Rachel Moylan – 0422762259;
Lorraine Lovett – 0419049237;
Gail Murphy – 0412103617; and
Shirley Cowcher – 0411102051

If we need to contact you in an emergency it is vital that we know where you are going to be.  We will then contact the client on your behalf and let them know that you are unable to work.  However, if you are comfortable doing so, and as a matter of courtesy you may also wish to contact the client and let them know.