FAQs

Answers to some frequently asked questions

As an online subscription service it is update quarterly.

A newsletter is sent via email once the update is complete providing a summary of some of the changes that have occurred as well as a list of legilstion that has been added or amended

The first annual subscription of ARRM Online you purchase is bought at the standard rate. However, if you decide to join our subscriber base, we will offer you a substantial discount for the second and subsequent annual subscriptions.  Users have an option to subscriber as a single user or as a 5 user service.  Access is based on concurrent users not on specific users from within your organisation.

One month prior to your annual subscription ceasing you will be sent an email offer to renew for a further 12 months. This contains the cost for the year and a link where you can pay the subscription fee by credit card or request an invoice. Whilst we could charge the same r.r.p, after all you do receive acess to all the valuable informlation, we don’t.  We value you as a ongoing user of ARRM Online and provide you with a discount for ongoing subscriptions.

Once you pay the subscription fee you will be sent the access codes to allow you to gain access to ARRM Online

What happens if I no longer want to be a subscriber to ARRM Online?

Simply click on the link contained in the email offer and select the option to decline the offer or if you don’t want us to contact you in the future then select  that option.

ARRM Online is an online subscription service version of  the Australian Record Retention Manual.  The hardcopy version of the manual ceased publication in December 2016 and has been superseded by ARRM Online.

ARRM Online is a Records Compliance Tool that tells you what records to keep, how to manage them and when to destroy them. When applied to business it minimises risk, reduces cost and supports excellence and quality frameworks.

As an online subscription service users pay  a fee for  annual or 60 day access to the service.

The Australian Record Retention Manual ceased publication in December 2016 and was superseded by ARRM Online in April 2017.  ARRM Online is an online subscription service that provides users with access to the same vital information but in a form that allows full content searching and quaterly updates.  It took many years but we are now online with this essentail compliance tool.

In addition to IEA’s own safety and health induction, you may be required to undertake the host employer’s induction program. In some cases, you will not be allowed onto site unless you have undergone a site-specific induction. The client has a duty of care as the “host employer” to ensure your safety whilst on their premises. The form of the induction will depend upon the industry sector you have been asked to undertake work with.

Resource Sector: Mine sites and industries on the Kwinana Strip insist that all contract employees undergo both a KIC or MARCSTA induction, as well as the site-specific induction. Both the KIC and MARCSTA courses are supplied by outsourced organisations. You will be expected to sit a test, and on successful completion of the course you will be given an ID card that verifies that you have undertaken and successfully completed the training. Only when you have completed this course will you be allowed to undertake the site-specific course for each site that you visit. This is compulsory and you will not be allowed onto site until you have completed this.

Other sectors: The induction you will be expected to undertake in a typical organisation varies depending on the company or organisation.

You should be advised of the following:

  • What the job involves.
  • The host employer’s health and safety policies and procedures.
  • Safe work methods and use of equipment.
  • Potential hazards and what the host employer has done to remove or control them.
  • The use of personal protective equipment.
  • Supervision and training.
  • The workplace’s consultative processes for occupational safety and health.
  • What you should do if you are injured at work.
  • How to report incidents, injuries, near misses and generally unsafe work practices.
  • First aid procedures.
  • Emergency evacuation procedures.
  • Safety signage in the work area.

We do not have a fixed fee structure, our rates vary depending on the job we are asked to do.

We normally charge you for the hours that we work. Where submissions are made by IEA, we advise in the quotation that we will not charge you for the hours that are not required to complete the work. However, we can also provide a fixed cost if you would prefer.

Postal Address:
Information Enterprises Australia Pty Ltd
PO Box 1505
Melville South WA 6956

Telephone: 08 9335 2533 (Answering machine for out of hours contact)
Email: admin@iea.com.au

We currently take Visa and Mastercard.

Yes we do. The Information Management Support service allows the Records and Information Officer access to IEA’s Senior Records Management Consultant via on site, telephone and email contact. The aim of this service is to allow clients the opportunity to seek advice and guidance on any queries in regards to the records management system.

Much like a maintenance contract on a piece of office equipment, the annual support contract has a one off annual fee paid at the commencement of the service. The Help Desk service is calculated on a 12 month contract. Attendance on site is calculated in 4 hour blocks. Any time which is unused is lost.

Blocks can be purchased in 10, 20 or 30 hours

That depends on your current circumstances and the needs of the client. If you have to give notice with your current employer, then we will advise the host employer and arrangements will be made that are mutually beneficial. How soon you start work is also dependent on the work that you require and whether or not there are any positions available.

As a contract employee of IEA, you are paid an hourly rate which indicates a 25% loading for leave entitlements, including holiday and sick pay.

Our offices are open from 8.30am – 5.00pm Monday to Friday.

We pay on a fortnightly basis and is based on the hours that you work and is stated in the time sheets that you send. A calendar of pay dates is sent out to you at the start of the year, or the start of your first contract with IEA.

When you are being put forward for a position, all personal details (including referees) are removed from your CV/Resume, with the exception of your name. However, we may disclose your information where we are under a legal duty to do so, for example – to the Australian Taxation Office (ATO) and to your superannuation fund. IEA also contracts out a number of services, and our contractors may see some of your personal information. These contractors are IT and database designers and Accounting services.

Our postal address is:
Information Enterprises Australia Pty Ltd
PO Box 1505
MELVILLE SOUTH, WA, 6156

If you are experiencing difficulties whilst you are on a fixed term contract with a client, it is vital that you inform us as soon as you are able. If we do not know that you are experiencing problems, then we will not be able to help you. Where deemed necessary, the Customer Services Manager and/or the Employment Liaison Officer will make an appointment with the Client and yourself at the Client’s premises in order to determine the extent of the problem(s) and to see if an agreement can be reached between all parties. At any stage, you may ask to be removed from a fixed term contract position, and a replacement will be sought. This does not affect any future work opportunities you may undertake through IEA.

IEA covers you for all public liability insurance for the duration of each fixed-term contract undertaken, and provides cover, should you become liable for compensation, following injury or damage to a third party.

We are a niche specialist provider of library and records management personnel. If you have experience in the industry and/or qualifications we would love to hear from you. You can register by sending an email, along with your up to date CV / Resume, to employment@iea.com.au

Yes you can. Please let us know the details of your superannuation fund, on the form provided, when you receive your very first contract package. However, if you do not have a superannuation fund, we can open an account for you. If at any time you decide to change funds, please advise us as soon as possible.

The amount of money contributed to your superannuation fund equals the levy required by the Superannuation Guarantee Act, and is adjusted to meet all legislative changes. Contributions are made on a monthly basis.

Whilst you are on contract through Information Enterprises Australia (IEA) you are deemed to be a contract employee of IEA, and therefore IEA is bound by law to pay tax to the Australian Taxation Office on your behalf. At the commencement of your first contract with IEA you will be sent a “Tax File Number Declaration” form. This MUST be filled in and returned to IEA within 28 days. If this form is not returned to the office within the specified time frame, IEA must deduct tax at the highest rate. A word of caution. If you are working for more than one employer, please ensure that you only claim the TAX FREE THRESHOLD from one employer. It is advisable to claim this benefit from the employer with whom you are committed to do the most work for. However, if your circumstances change – you should fill in a new form. This ensures that you are paying the correct amount of tax, and should not be liable for a tax debt at the end of the year.

Whilst we do accept online bookings and payments for all our courses, we also know that not everyone has access to a credit card. We are able to provide you with a  registration form which you can complete and return.  Ensure you include a purchase order number on the registration form and we will invoice for the training.  All enquiries should be made to training@iea.com.au

Substitutes may attend if the participant registered cannot attend the course. Please contact training services on (08) 9335 2533 or email training@iea.com.au

No refunds will be given on cancellations received less than 5 working days prior to the course date. Substitutions can be made however. Cancellations received prior to 5 working days before the course date will incur a $55 (inc GST) administration fee.

Confirmation letters, location details and any specific training requirements will be mailed to you approximately 10 days before the course is due to commence.

Yes you do. Certificates are signed by the Director of Information Enterprises Australia, or delegate on the completion of a course. These may be used as evidence of continuing professional development.

Lunches are not usually included.

No, we are unable to accept payments on the day.

Courses fees cover all course materials and handouts. Refreshments on arrival and morning and afternoon teas are also provided. Please advise if you have any special dietary requirements at the time of booking. Lunches are not usually catered, however the training facilities we use generally have a refrigerator if you want to bring your own lunch . Alternatively there are generally lunch facilities close by to the training facilities. We do allow enough time for you to have a walk and get something to eat during the lunch break.

IEA reserves the right to postpone a training course if the minimum number of participants has not been reached or if faced with unforeseen circumstances. If any participants are registered they will be transferred to the next available course date and IEA will notify the organisation’s contact. If the substitute date is not acceptable, a full refund will be provided.

The location of training courses will be specified in the course information

As a registered employment agency, based in Western Australia we get a lot of requests for work from people who are traveling, either interstate or as part of an overseas working holiday. Whilst our interstate visitors should be eligible to work whilst visiting Western Australia, our overseas visitors may not be. As a general rule, only Australian citizens, Australian Permanent Residents i.e., migrants who have not yet become Australian citizens, and New Zealand citizens who have entered Australia on a valid passport, have unrestricted rights to employment. Any other person who wants to work in Australia MUST have a valid temporary visa allowing employment.

If you are unsure, please telephone the Department of Immigration and Multicultural Affairs on 08 9261 2225. If you hold the Working Holiday Maker (WHM) visa Sub class 417 you are entitled to work for a single employer for a period of 3 months. This includes IEA. Whilst you may work for a number of clients during this time, you are classed as an employee of IEA, and we are subject to the same restrictions as any other employer you may have whilst traveling through the country. Before being offered any work with IEA, you MUST show proof that you are eligible to work within Australia. Please note you will be asked to bring your passport along to the offices so that we are able to determine if you are eligible to work for us or not.

Please telephone the office and let us know as soon as possible. We can advise the client on your behalf. If you absent from the host employers premises for a prolonged period of time you will also need to obtain a doctors certificate.

Absolutely nothing, except a bit of your time. We do not charge you for being registered with the employment agency. In fact it is against the law for us to do so.

We have no office location.  We book meeting rooms when and where we need them.

We often meet in coffee shops or clients offices

Information Enterprises Australia (IEA) is a registered employment agency specialising in the provision of fixed-term contract and permanent library and records management personnel. IEA also provides consulting and training services, and provides an on line subscription service for the Australian Record Retention Manual (ARRM).

Not if you don’t want it – no. If after reviewing your circumstances, or attending the interview you decide that the job you have been offered is not for you after all, then please let us know.

As a contractor with IEA you are covered under the Western Australian Workers Compensation & Injury Management Act 1981, Workers Compensation and Injury Management Regulations 1982, Workers Compensation Code of Practice (Injury Management) Regulations 2005 and the Workers Compensation (Common Law Proceedings) Act 2004 whilst you are working on a fixed-term contract with a client through IEA.

Because IEA cannot guarantee continuity of work, you are welcome to register with other employment agencies, or to find permanent work, should you wish to. If you gain employment outside of IEA we would appreciate it if you could let us know as soon as possible so that we can remove you from the list of available people. If you are working on a fixed term contract for IEA, and you need to resign from your position, please let us know as soon as possible so that a replacement may be found. Please indicate (where possible) the length of contract and your next availability. This ensures that we do not contact you before your new contract expires, but also, if suitable positions do become available, we can let you know. At the beginning of each year, IEA sends out a form asking if you would like to remain registered with IEA. If you do not return this form we will remove you from our list of available people. However, you are more than welcome to re-register with the agency at any time.