IEA’s Consulting Team
SHIRLEY R COWCHER
Director Bachelor of Applied Science (Library and Information Studies),
Graduate. Diploma of Computing
AALIA, MACS, MRCSA
Shirley is the owner, director and visionary of IEA. Her expertise lies in systems analysis. With a graduate diploma in computing Shirley is well equipped to assist clients develop and formulate user requirements for library and records management systems, evaluation of software and database design.
She has developed systems to support records management functions using text retrieval and database software and has conducted systems evaluations and testing of records management software. In addition, Shirley has compiled subject specific library and records management thesauruses and retention and disposal schedules, as well as project managed implementation projects.
She has conducted training, and has been asked to speak at numerous functions and presented professional papers at conferences. Shirley has lectured on a part-time basis at the Curtin University School of Information and Library Studies in core units for the Bachelor of Applied Science (Records Management) degree.
In addition, Shirley has been an external marker for records management units offered through both Edith Cowan University and Curtin University of Technology. She is a qualified trainer having successfully completed the Certificate IV in Assessment and Workplace Training and she is the author of “F is For Filing.” and previously held accreditation as a TRIM Records Management Software and A.K.A Accredited Trainer.
GAIL E MURPHY
Senior Consultant and Trainer
Bachelor of Applied Science (Library and Information Studies),
Post Graduate Diploma in Advanced Information and Library Studies.
Gail began working for Information Enterprises in 1992 as a contract records manager and then accepted the position of Associate Consultant working with clients in the private and public sectors. She now holds the position of Senior Consultant/Trainer at IEA which sees her providing consulting services to a niche group of clients, supervising contract consultants in the field and developing and presenting training packages for public access and specifically for clients. Her experience within the records management industry is extensive, having worked within the public and private sectors for over twenty years. Prior to her employment with IEA Gail worked as a Librarian in the public library environment and as a Records/Information Manager in State government, local government and the resources sector. Her expertise is the auditing and review of records management systems; development of business classification schemes and retention and disposal policies and schedules. She is also very interested in work process analysis, cultural change and managing information within Small to Medium Enterprises. IEA’s records management courses are developed and presented by Gail as part of the company’s commercial training programme or by request in house on a client’s premises. She is a qualified trainer having successfully completed the Certificate IV in Assessment and Workplace Training and has previously accredited as a TRIM Records Management Software Accredited Trainer. She has also lectured on a part-time basis at CMC TAFE and the Curtin University School of Information and Library Studies in core units for the Bachelor of Applied Science (Records Management) degree.
DR JANINE G DOUGLAS
Master of Arts (Futures Studies)
Graduate Diploma in Policy Sciences
Advanced Diploma of Management
Bachelor of Applied Science (Library and Information Studies)
Dr Janine Douglas began working with IEA as Associate Consultant in 2010. She has had extensive experience in strategic information and knowledge management for over twenty five years. During the course of her career Janine has developed skills and gained specialist experience in the strategic use of information and knowledge management for business improvement and organisational learning. Information governance and developing information strategies are particular areas of expertise. Her specialist skills are complemented by her experience in strategic planning, policy development and evaluation. She has specific expertise in the application and use of futures and foresight approaches and methodologies for strategic planning and program reviews. As IEA's Associate Consultant Janine has developed strategies, plans and policies, reviewed programs and systems, improved service delivery options and achieved efficiencies for clients. She has also developed and delivered specialist information management courses including, strategic planning, policy development, disaster planning and information governance. Over the years Janine has held various positions in several professional associations. In addition, she has prepared and presented tertiary courses in records management, and has extensive experience as a course presenter and public speaker. Janine's PhD investigated information culture and its impact on strategic outcomes and service delivery. She was awarded the Edith Cowan University Research Medal in recognition of outstanding academic achievement.